Conditions of Use

Online store JAPAN SOUQ – Unique Japanese products in Dubai

Store JAPAN SOUQ in U.A.E. offers the clients Unique Japanese products in Dubai. We are happy to share our philosophy with you as it is second to none in the world. Each product is designed with love and care of people as sense and inner resources are the main Japanese values. Only Japanese are capable of enduing things with spirit to make one happy and bring a joy. We offer the most amazing products which are delivered straight from Japan.

Japanese green tea in Dubai includes rare varieties which are filled with the sun and pure energy of the tea leaves. Our catalogue contains exclusive tea varieties such as Sencha, Matcha, Hojicha, Gyokuro, which are served to important guests during tea ceremony.

Numbers of Japanese cosmetic products are highly regarded not only in Japan, but also in abroad because of the quality, safeness, precision and the huge production rage. Japan is chock full of magical moisturizers, fan-favorite cleansers, soaps, etc. Check out an unique Japanese brand ALL-J. Japanese safety and peace of mind. Rich and high quality, blessed by nature. Combining traditional craftsmanship and cutting edge technology, with a Japanese sense of beauty and hospitality. All of these to give you healthy and beautiful skin. This is what ALL-J aims to provide.

Japan has a high standard for food & healthy safety, most of the supplement products, especially from large manufacturers, are safe for consumption. LACTIS is one of the best supplements to improve the intestinal environment effectively. We recommend it to all persons who hope the healthy and beauty lives, from the baby to the aged, because it is very important to maintain the healthy intestine in order to keep healthy body. The intestine is where all nutrients are absorbed.

These things are seemingly simple and yet they bring comfort and light feel to the house. They help to relax and get distracted. They give a pleasure, peace of mind and tranquility. 

We wish you to have a nice shopping!

Feel free to call us if you need an advice or wish to discuss terms of delivery.

Privacy Policy

1. INTRODUCTION

Japansouq.com is committed to protecting the privacy of visitors to this site (the "Site"). At japansouq.com, we want you to have an enjoyable shopping experience. And while it is necessary for us to collect certain personal information, we respect and protect your right to privacy as set forth in this Privacy Policy. This Privacy Policy applies to the Site. This Privacy Policy does not apply to other web sites to which we link.

Note:
·      Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.
·      By visiting this Website you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our Website.
·      By mere use of the Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy.

2. INFORMATION COLLECTED

In order to access this Site, you must first complete the registration process. During the registration process, we collect personal information such as your name and email address. Once you complete and submit your registration, you have opted in to receive email communication from us. We also collect personal information when you choose to use certain other features of the Site, such as making purchases or electing to receive text messages about upcoming boutiques, promotions or events. When you choose to use these additional features, we require you to provide additional personal information such as your phone number, billing and shipping addresses and credit card information, and we may request additional personal information such as your shopping preferences and demographics. In addition, through the Site, we automatically gather certain information about the use of the Site, such as how frequently certain areas of the Site are visited, including through the use of cookies, web beacons and other technologies. Most browsers can be set to prevent cookies or to notify you when one is being placed. However, cookies are necessary to access the Site. If you choose to invite an individual to join japansouq.com, you will need to provide his/her name and email address.

Information we collect may be used to enhance your use of the website, and to provide you with the service, arrange the website in the most customer friendly way, communicate special offers, marketing campaign and featured items, and/or respond to your questions and suggestions. 

3. HOW WE USE YOUR INFORMATION

We will not share or disclose your information to anyone except as described in this Privacy Policy. 

We use personally identifiable information in order to give you a more enjoyable, convenient shopping experience and to help us identify and/or provide information, products or services that may be of interest to you. We use your personally identifiable information to support and enhance your use of the Site and its features, including without limitation: fulfilling your order; providing customer service; tracking email invitations you send; and otherwise supporting your use of the Site and its features. We may also track your past purchases to provide you with a personalize profile of your shopping history. In addition, we may notify you about new services or special promotional programs, or send you offers or information. 

We may permit certain trusted third parties to access your information in connection with their performance of services to maintain and operate the Site and certain features on the Site. For example, we may use third parties to host the Site; operate various features available on the Site; send emails; analyze data; provide search results and links and assist in fulfilling your orders.

From time to time, we may share your personally identifiable information in connection with strategic relationships. Some of these strategic relationships may include operating a co-branded website or web pages with a strategic partner. You should be aware that these co-branded sites may collect different or additional information. Additionally, we may provide links on our Site to websites controlled by third parties. We have no control over these websites and our privacy policy does not apply to these third party websites. Please consult the privacy policy of the website you are visiting.

Also, we may share personally identifiable or other information with our parent, subsidiaries, divisions, and affiliates.

Occasionally, we provide our postal mailing list (consisting of customer names and postal mailing addresses, but not email addresses) to other companies whose products we believe may be of interest to you. In order to determine those products that we believe may be of interest to you, the information that you give us and information about your order may be combined with other personally identifiable information (such as demographic information and past purchase history) available from our records and other sources.

We may transfer personally identifiable information as an asset in connection with a proposed or actual merger or sale (including any transfers made as part of an insolvency or bankruptcy proceeding) involving all or part of our business or as part of a corporate reorganization, stock sale or other change in control.

We reserve the right to disclose information in order to comply with a subpoena, court order, administrative or governmental order, or any other requirement of law, or when we, in our sole discretion, believe it is necessary in order to protect our rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk reduction.

We use non-personally identifiable information in the aggregate, so that we can improve the Site and for business and administrative purposes. We may also use or share with third parties for any purpose aggregated data that contains no personally identifiable information.

We will not share or disclose your information to anyone except as described in this Privacy Policy.

4. HOW WE PROTECT YOUR  INFORMATION

We are committed to protecting the information we receive from you. We follow reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. While no computer system is completely secure, we believe the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved.

The Site encrypts your credit card number and other personal information using secure socket layer (SSL) technology to provide for the secure transmission of the information from your PC to our servers. In addition, only those employees and third parties who need access to your information in order to perform their duties are allowed such access. 

5. ACCESSING AND UPDATING YOUR  INFORMATION

If you are a registered user, you may access and update your registration information and your preferences to receive email or other communications from us by sending an email to info@japansouq.com. Please note that your friends and contacts may still choose to send email invitations to you. Any user who receives an email invitation to join the Site may choose not to receive such invitations in the future by following the instructions in the email invitations and, in addition, if you are a member, you may also choose not to receive such invitations by changing your preferences as indicated above. We will take commercially reasonable steps to implement your opt-out requests promptly, but you may still receive communications from us for up to ten business days as we process your request.

While we make efforts to accommodate requests to restrict our use of your information, we reserve the right to delete all or any portion of customer information if we are not able to reasonably accommodate a requested restriction.

6. MAILING POLICY

When you send us an email, we use your email address to thank you for your comment and/or reply to your question, and we will store your communication and our reply for any future correspondence. Beyond our initial reply, we will never use your email address to send you any unsolicited message or information, or will we share it with or sell it to anyone else for such use.

When you accept to receive information about our products, promotions, newsletters, press releases, and/or new offers, we use your email address and any other information you give us to provide you with the information or other services, until you ask us to stop (using the 'unsubscribe' instructions provided with each email communication).

When you request information or other services from us, we use your email address and any other information you give us to provide you with the information or other services that you requested, until you ask us to stop (using the 'unsubscribe' instructions provided with each email, and/or on the site where you signed up, and/or as we otherwise provide), or until the information or service is no longer available.

We will never use your email address or other information to provide you with any unsolicited messages or information (unless that is part of the service you are requesting), nor will we share it with or sell, rent or lease it to any third party for such use.


Terms & Conditions

1. INTRODUCTION

JAPAN SOUQ (www.japansouq.com) is a website (the “Website”) operated by Japanese Unique Products General Trading LLC (Trade license number 768839) (the “Website Owner”). The Website Owner, including subsidiaries and affiliates (or "we" or "us" or "our") provides the information contained on this Website or any of the pages comprising the Website to visitors ("Visitors") (cumulatively referred to as "you" or "your" hereinafter) subject to the terms and conditions set out in these Website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of this website. Please read this agreement carefully. By browsing, accessing or using this website or by using any facilities or services made available through it or by transacting through or on it, you are agreeing to the terms and conditions that appear below (all of which are called the "Agreement"). This Agreement is made between you and us.

2. WEBSITE AVAILABILITY

·       JAPAN SOUQ may suspend the Website for any reason whatsoever, including but not limited to repairs, planned maintenance or upgrades, and shall not be liable to you for any such suspension.
·       JAPAN SOUQ reserves the right to make any changes to the Website or to discontinue any aspect or feature of the Website without notice.
·       In the event that JAPAN SOUQ, in its sole discretion, considers that you are making any illegal and/or unauthorised use of the Website, and/or your use of the Website is in breach of these Terms, JAPAN SOUQ reserves the right to take any action that it deems necessary, including terminating without notice your use of the Website and, in the case of illegal use, instigating legal proceedings.

3. YOUR STATUS

By placing an order to purchase Products (Order) through the Website, you warrant that:
·       You are legally capable of entering into binding contracts; and
·       You are at least 18 years old.

4. CONTRACT BETWEEN YOU AND THE PARTNER

·       After placing an Order, you will receive an email from JAPAN SOUQ acknowledging that JAPAN SOUQ has received your order. Please note that this does not mean that your Order has been accepted. Your Order constitutes an offer to JAPAN SOUQ to buy a Product from the third party that offers the Product for sale via the Website (the Partner). All orders are subject to acceptance by the Partner, and the Partner will confirm such acceptance to you by sending you an email that confirms that the Product has been dispatched (the Dispatch Confirmation). The contract between the Partner and you (Contract) will only be formed when the relevant Partner sends you the Dispatch Confirmation.
·       Each Contract relates only to those Products whose dispatch the Partner has confirmed in the Dispatch Confirmation. The Partner shall not be obliged to supply any other Products which may have been part of your Order until the dispatch of such Products has been confirmed by way of a Dispatch Confirmation.
·       For the avoidance of doubt, your contract with JAPAN SOUQ relates only to your use of the Website and the Services available therein.

5. PAYMENT METHOD

We accept a variety of secure and trusted payment methods. The standard available methods for your orders on japansouq.com are CASH ON DELIVERY (COD - available only for UAE orders) and online credit / debit cards payments.
In a credit / debit cards transaction, you must use your own credit / debit card. We will not be liable for any card fraud. The liability to use a card fraudulently will be on the user and the onus to 'prove otherwise' shall be exclusively on the user.

6. TRADEMARKS

The trademarks, names, logos and service marks (collectively "trademarks") displayed on this website are registered and unregistered trademarks of the Website Owner and the suppliers of the products listed on the Website. Nothing contained on this website should be construed as granting any licence or right to use any trademark without the prior written permission of the Website Owner.

7. EXTERNAL LINKS

External links may be provided for your convenience, but they are beyond the control of the Website Owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of the Website Owner. Please contact us at info@japansouq.com if you would like to link to this website or would like to request a link to your website.

8. SPECIFIC USE

You further agree not to use the website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law and you hereby INDEMNIFY the Website Owner against any loss, liability, damage or expense of whatever nature which the Website Owner or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such message or material.

9. DISCLAIMER OF LIABILITY

The Website Owner shall not be responsible for and DISCLAIMS all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our system. In PARTICULAR, neither the Website Owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

10. USER OF THE WEBSITE

The Website Owner does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction (other than UAE). By accessing the website, you warrant and represent to the Website Owner that you are legally entitled to do so and to make use of information made available via the website.

11. NO COMMERCIAL USE

This Website is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any content, software, products, or services contained within this site. You may not use this site, or any of its content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own site.

12. VISITOR REGISTRATION

Visitors will need to register with the Website in order to use some of the services or features made available on this Website. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. Should any of your registration information change, please notify us immediately either using the Website’s automated service, or via e-mail at info@japansouq.com. We may change registration requirements from time to time.

13. GENERAL

·       Entire Agreement
These website terms and conditions constitute the sole record of the agreement between you and the Website Owner in relation to your use of the website. Neither you nor the Website Owner shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and the Website Owner in respect of your use of the website.

·       Alteration
The Website Owner may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the "current version") and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.

·       Conflict
Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

·       Waiver
No indulgence or extension of time which either you or the Website Owner may grant to the other will constitute a waiver of or, whether by estoppel or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights.

·       Cession
The Website Owner shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third party.

·       Severability
All provisions of any relevant terms and conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scrip to and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

·       Applicable
Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of UAE without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the courts of the UAE in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.

·       Comments or Questions
If you have any questions, comments or concerns arising from the website or any other relevant terms and conditions, policies and notices contact us at info@japansouq.com.


Refunds, Return &  Cancellation Policy

1. REFUNDS

Upon receipt of your return, JAPAN SOUQ will issue a refund within 3-5 working days starting from the date your return is received.

Please note delivery charges are non refundable, you will be refunded the cost of the product only.

However delivery charges will be refunded in the following cases:

- non-delivered item(s);

- damaged/defective item(s);

- incorrect item(s).

2. RETURN

Please contact info@japansouq.com to receive your returns order number.

Item(s) can only be returned if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any cellophane intact and unopened.

Item(s) must be returned within 30 days, starting from the day your item was dispatched. Please include a note stating your order number and reason for your return.

The item(s) are returned at the buyers cost and the buyer will not be reimbursed for this cost by JAPAN SOUQ. Return fee is 45 AED.

Return your item(s) to the below address: 
Office 205, ICON Tower, Barsha Heights, PO Box 26670, Dubai, UAE.

When we have received your return, we can either offer a full refund for the goods or a replacement order.

3. CANCELLATION

If you wish to cancel your order please notify JAPAN SOUQ by email at info@japansouq.com within 1 hour of making your order.

Please include the following details:

- your name;

- your order number;

- reason for cancellation;

- payment method.

The refund will be applied directly to your debit/credit card.

Shipping

1. DOMESTIC DELIVERY

All UAE addresses. Physical addresses only.

Not available for PO Box.

Location

Delivery time

Weight, up to 3 kgs

Weight, additional kg

Return

Dubai, Abu Dhabi, Sharjah,
Fujairah, Um Al Quwain,
Ras Al Khaimah, Ajman

2-3 business days

21.00 AED

3.50 AED per 1 kg

45.00 AED


2. INTERNATIONAL DELIVERY

Delivery time: 5-10 business days.

Delivery cost: from 187 AED.

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